TITLE REP/CLOSERS FAQs & TECHNICAL ASSISTANCE
What Is An Order?
“Order” is the term we use for a signing request for a closing. When you schedule a closing through our site, an “order” is created, and a notary is assigned to your closing.
What Does The Status Mean On My Order?
A status of “New” means we have received the request for your closing, but it has not been assigned a notary. A notary will be assigned shortly.
A status of “Assigned” means a notary has been assigned to your closing.
A status of “Confirmed” means the notary assigned to your order has contacted the signer and confirmed the appointment for the scheduled closing.
A status of “Closed” means our administrative team has completed a final review of your order and marked it as completed. Completed documents submitted by the notary can be downloaded by accessing the order from your dashboard.
How Will I Know If My Order Is Complete?
When the notary completes the signing, they update the order and attach any necessary documents. This will trigger an email notification to you. Our administrative team then completes a finalized review of the order to ensure everything is set and then we mark the order as completed. You’ll receive an email when this happens.
I Opened An Order And Can’t Return To The Main Order Overview Page.
Scroll to the bottom of the page of the order details you are currently in. Click on the Back button to return to the main order overview page.
Title Rep Account Registration
Title Rep Dashboard Overview
Title Rep Schedule A Closing